Frequently asked questions (FAQ)

1. How do I choose the right bicycle for me?

We recommend starting with where and how often you will ride: in the city, forest, on gravel roads, in competitions, or for everyday commuting. If you are unsure, contact our consultants or browse the bicycle category – we will help you find the right size, frame, and specification.

2. What size bicycle should I choose?

Size is one of the most important factors for comfort and safety. It is usually determined by your height, inseam length, and the frame geometry. If in doubt, contact us – we will help you choose and properly set up the correct size.

3. What delivery methods and delivery times are available?

Delivery options and timeframes depend on the product’s location and the selected delivery method. Exact delivery times are shown during checkout, and you are welcome to contact us before purchasing if needed.

4. Can I collect my order from the store?

Yes, many products can be collected from our store in Riga, Gunāra Astras iela 3. If you would like us to reserve an item, please contact us in advance to confirm availability.

5. How does product return or exchange work?

Returns and exchanges are handled in accordance with consumer protection regulations and our e-shop terms and conditions. Use the free return label sent with your order, or deliver the product to the AstraVelo store or our service partners for diagnostics. To speed up the process, please have your order number ready and contact us for detailed instructions.

6. What warranty applies to bicycles and accessories?

Warranty periods and conditions depend on the manufacturer and the specific product, usually 2 years. However, TREK, KTM, Merida, and Superior offer significantly longer frame warranties – from 3 years up to lifetime warranty, provided you are the first and original owner of the bicycle.

7. Do you offer bicycle service and maintenance?

Yes, we provide diagnostics, maintenance, and repairs – from tyre and brake service to drivetrain cleaning. View our bicycle service options and book an appointment.

8. Can you prepare the bicycle before delivery?

Yes, depending on the chosen delivery option, the bicycle can be prepared and adjusted before shipment, so it is ready to ride immediately upon arrival.

9. Is it possible to purchase using instalments or leasing?

Yes, we offer instalment or leasing options for selected products (depending on available payment solutions and product value). Exact options will be displayed during checkout.

10. Are products available immediately?

Product availability is shown in the e-shop by warehouse location. If you plan to collect a specific model or size in person, we recommend contacting us in advance to confirm availability.

11. How can I know if a product will fit me (clothing, helmet, shoes)?

Sizes may vary between manufacturers. We recommend checking size charts and contacting us if needed – we will help you choose the right size and fit.

12. Can I get advice on setup and upgrades?

Yes, we help select suitable components and accessories (for example, pedals, tyres, tubeless systems, lighting, bags, mounts). Tell us how and where you ride, and we will recommend the best solution.

13. What should I do if a product has a defect or issue after purchase?

Contact us with your order number, a description of the issue, and photos if possible. We will help determine the best solution – warranty service, repair, or replacement according to the applicable terms.

14. Do you offer gift cards?

If AstraVelo gift cards are available in our e-shop, you can purchase and use them for shopping. If you do not see a gift card category, contact us and we will inform you about current options.

15. What is the most convenient way to contact you?

The fastest way is via email or phone (contact details are available on our website), or you can visit our store in Riga. We also provide advice on sizing, selection, availability, and service.