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Privacy and cookie policy

This website ("website") is managed by Veloprofs.lv SIA., which includes Veloprofs and Astra bicycle stores. This privacy policy applies only to information collected on this website and does not apply to information collected outside the website by Veloprofs.lv SIA.

Astra velo safety

Personal information provided on the Site and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information in accordance with high standards of information security. We take appropriate physical, electronic and administrative measures to maintain the security and accuracy of the personally identifiable information we collect, including limiting the number of people who have physical access to our database servers and using electronic security systems and password protection to protect against unauthorized access.

Our website uses encryption technology such as Secure Sockets Layer (SSL) to protect your personal information during data transmission. SSL encrypts ordering information such as your name, address and credit card number. Our customer service center and stores also operate on a private, secure network. Please note that email is not encrypted and is not considered a secure means of transmitting credit card information.

Astra velo privacy policy

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have procedures in place to ensure that your personal information is handled securely and responsibly. We have posted this privacy policy to explain our information collection practices and your choices about how information is collected and used.

As we continue to develop the Astra velo website and use technological advances to improve the services we offer, this privacy policy is likely to change. Therefore, we encourage you to refer to this policy regularly so that you understand our current privacy policy.

Information we collect

In general, you can browse the Astra velo website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the information we request, you may not be able to access all parts of this website or participate in all of its features, pricing and product selection.

We may collect the following information:

  • Contact information, including email address.
  • Demographic information such as zip code, preferences and interests.
  • Other information related to customer surveys and/or offers.

For a complete list of cookies we collect, see List of cookies we collect. From your purchases and other interactions with us, we obtain information about the specific products or services you purchase or use. When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses and may collect general information about your location. We may use automatically collected information for a number of purposes, such as to improve our website design, product assortment, customer service and special promotions.

How we use the information we collect

We need this information to understand your needs and provide you with better services, and in particular for the following reasons:

  • Internal record keeping.
  • We may use this information to improve our products and services.
  • Using the email address you provide, we may periodically send promotional emails about new products, special offers or other information we think you might find interesting.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, telephone, fax or post. We may use this information to tailor the site to your interests.


We are committed to keeping your information secure. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic and managerial procedures to protect the information we collect online.

Others with whom we share your information.

Veloprofs: All of the above information that we collect as described above may be shared between all Veloprofs entities, including Astra velo and Veloprofs stores, the website and private sales.

Service Providers: We may also disclose information to outside companies that help us provide products and services to you. For example, we may work with an outside company to: (a) manage a database of customer information; (b) help us distribute emails; (c) assist us with direct marketing and data collection; (d) provide us with storage and analysis; d) ensure fraud prevention; and (e) provide other services designed to help us maximize the potential of our business. We require these third-party companies to commit to keeping confidential any information we share with them and to use the information only to fulfill our obligations under our contracts with them.

Other Companies: We may provide information to carefully selected external companies if we believe their products or services may be of interest to you.

Business Transfers: We may transfer or share a copy of your personal information if Veloprof or any of its properties, affiliates, or subsidiaries undergoes a business transition, such as a merger, acquisition by another company, or sale of a portion of its assets. You will be notified by e-mail or a prominent notice on our website prior to a change in ownership or control of your personal information if your personal information is used in violation of this policy. However, nothing in this Privacy Policy is intended to interfere with the ability of Veloprofs to transfer all or part of its business and/or assets to an affiliated company or an independent third party at any time and for any purpose without restriction.

Veloprofs specifically reserves the right to transfer or share a copy of personally identifiable information collected from its websites to the purchaser of the business unit associated with that information.

Compliance with the law: We may provide access to information if we are legally required to do so to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability and to protect our rights, or to protect a visitor to this website or public rights, property or safety.

Veloprofs cooperates with advertising companies to place our ads on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our website. This technology includes the use of third-party cookies that allow them to develop personalized advertising that is directly related to offers that may be of interest to you. You may choose to opt out of this service offered by our third-party advertising partner. We may also use Astra velo cookies to provide you with similar enhanced online marketing based on your interests and preferences. You can also choose to opt out of these advanced online marketing ads.

Cookies, web beacons and how they are used

A cookie is a small file that requires permission to be placed on your computer's hard drive. When you agree, the file is added and the cookie helps analyze web traffic or informs you when you visit a certain website. Cookies allow web applications to respond to you as an individual. The web application can tailor its actions to your needs by collecting and remembering information about your preferences.

We use traffic log cookies to determine which pages are being used. This helps us analyze data about web page traffic and improve our website to suit our customers' needs. We only use this information for statistical analysis purposes, after which the data is removed from the system.

Overall, cookies help us provide you with a better website by allowing us to monitor which pages you find useful and which you don't. A cookie does not in any way give us access to your computer or any information about you other than the data you choose to share with us. You can choose to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually change your browser settings to reject cookies if you prefer. This may prevent you from taking full advantage of the site.

A "web beacon" or "pixel tag" or "clear gif" is typically a single pixel image used to transmit information from a computer or mobile device to a website.

We use cookies and web beacons to keep track of what's in your shopping cart and to remember you when you return to the site, as well as to identify the pages you click on when you visit our site and the name of the site you visited just before you clicked on Astra cycle site. We use this information to improve website design, product assortment, customer service and special offers. Of course, you can disable cookies and web beacons on your computer by specifying it in your browser's preferences or options menus. However, some parts of our website may not function properly if you disable cookies. We may also use web beacons and other technologies to help track whether our communications reach you, to measure their effectiveness, or to collect certain non-personal information about your computer, device or browser to allow us to better design future communications with you.

We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, advertising services or data management. We call them our customer service partners. These third parties are prohibited by our agreement with them from sharing this information with anyone other than us or our other customer service partners.

List of cookies we collect

The table below lists the cookies we collect and the information they store.

Sīkdatnes nosaukums Sīkdatnes apraksts
PHPSESSID To store the logged in user's username and a 128bit encrypted key.This information is required to allow a user to stay logged in to a web sitewithout needing to submit their username and password for each page visited. Without this cookie, a user is unabled to proceed to areas of the web site that require authenticated access.
private_content_version Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server.
persistent_shopping_cart Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper.
form_key A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF).
store Tracks the specific store view / locale selected by the shopper.
login_redirect Preserves the destination page the customer was navigating to before being directed to log in.
mage-messages Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages, The message is deleted from the cookie after it is shown to the shopper.
mage-cache-storage Local storage of visitor-specific content that enables e-commerce functions.
mage-cache-storage-section-invalidation Forces local storage of specific content sections that should be invalidated.
mage-cache-sessid The value of this cookie triggers the cleanup of local cache storage.
product_data_storage Stores configuration for product data related to Recently Viewed / Compared Products.
user_allowed_save_cookie Indicates if the shopper allows cookies to be saved.
mage-translation-storage Stores translated content when requested by the shopper.
mage-translation-file-version Stores the file version of translated content.
section_data_ids Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc.
recently_viewed_product Stores product IDs of recently viewed products for easy navigation.
recently_viewed_product_previous Stores product IDs of recently previously viewed products for easy navigation.
recently_compared_product Stores product IDs of recently compared products.
recently_compared_product_previous Stores product IDs of previously compared products for easy navigation.
_ga,_gid,_gat,_ga_XEDLEYJJ40 Used to throttle request rate.
_fbp Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website.

Account registration

To make online shopping faster and easier, you can register on this site. As a registered customer, you only need to enter shipping addresses and billing information once; they will be stored safely with us for your future use. Using your name and password of your choice, you can access your account online at any time to add, delete or change information. If you're using a public computer, we strongly recommend that you Sign Out when you're done shopping. Your information will still be stored with us, but will not be accessible to anyone else from this computer.

Sending emails

You will only receive promotional emails from us if you have requested to receive them. If you do not wish to receive email from us, you can click on the "Unsubscribe" link at the bottom of any email we send. Please allow 3 business days after receiving your request to complete the removal, as some of our promotions may have already been processed before your request was submitted.

Changes to the Privacy Policy

We have the right to make changes to the Privacy Policy at any time by publishing them on the Website. Any version of the Privacy Policy published on the Website supersedes all previous versions of the Privacy Policy and becomes effective immediately upon its publication.

The privacy policy is regulated by the laws of the Republic of Latvia.

Contact information

SIA "Astravelo.lv"

Address: Maskavas 240-3, Riga, Latvia, LV-1063

Phone number: +371 26688111

E-mail: info@astravelo.lv